How do I request a refund?

You’ll need to contact Apple directly with your refund request. Apple handles all billing matters, and so only Apple can process refunds. For your privacy, Apple doesn’t allow us to request refunds, process refunds or manage your App Store account in any way.

You can request a refund by contacting Apple Customer Support here:


To submit your refund request, you will need:

  1. Your Apple ID and password to log in; and
  2. The Apple purchase receipt emailed to your Apple ID email address.

All refunds are subject to Apple’s terms & conditions, which can be found here:


There may be time restrictions on when refund requests can be made after the purchase date that vary dependant on the country or territory that you made the purchase. We encourage you to review Apple’s terms & conditions and to submit your refund request within the applicable timeframe.

If you encounter any issues with submitting your refund request, you can call Apple directly. You can find the phone number for your geographical area on the following webpage:


More Answers

iPhone / iPad Mac

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