With Portal we aim to deliver the feeling and experience of escaping into nature. Peace of mind that you're not being tracked or snooped on is key to what we're all about.
We collect absolutely none of your personal information within the app. Not a peep.
We don't use any analytics to track your usage. Not even the anonymised stuff. No third party tracking or targeted advertising either. You don't even need a login to use the app.
Because we don't collect your data we can't sell, transfer or trade it. Never have, never will.
It really is just you and nature.
This could be via email, a review or even a DM.
The only personal information we'll ever use is your contact info and any supporting info you provide.
We do this for the sole purpose of responding to and actioning your feedback and support requests...
...and hopefully turning any frowns upside down :)
When you email us, your message may end up being hosted by the following providers:
|Our Providers||How They Help Us||Location||Policy|
|Google (Gmail)||Hosting our @portal.app email addresses.||US, Europe (EEA)||Link|
|Freshworks (Freshdesk)||Providing the support tools we use to provide great customer support.||Europe (EEA)||Link|
|Slack||To help us collaborate as a team on solutions to your problems.||US, Europe (EEA)||Link|
We only keep your information for as long as is necessary to respond to your request and improve our services and we employ strict procedures & security features to protect your information.
If we were to sell the company, your support information may be transferred to a subsequent owner/co-owner of Portal.
If you'd like to access, update or delete any of this personal information, please contact us at [email protected]
We hope this policy gives you the confidence & reassurance that we're fully committed to safeguarding your privacy.
We'll keep you in the loop of any material changes via our Twitter & Instagram accounts, post the updated version here and update the Last Updated date to indicate when the changes are effective.
If you have any questions at all, please contact us at [email protected]
Last Updated: 14th December 2020