FAQs → Audio

How can I stop the screen from locking when I’m using Portal?

Tap the icon at the bottom left of your screen and a pop-up panel will appear. Here you will find our ‘Settings’, it’s the one that resembles a cog, see below.

Tap ‘Settings’ and use the slider to activate the "Prevent Screen Locking" feature. This will prevent your device from locking when you are within a portal. You’ll know when is activated when the slider background is highlighted in blue. 

Please note that we do not recommend using this feature if your device has an OLED screen.

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