Why is Portal not receiving motion data from my headphones?

Most commonly this is because the headphones you are using do not support Apple's head tracking technology, Core Motion. See here for a list of headphones that support Dynamic Spatial Audio.

If you are using supported headphones, please check the following common issues:

If you've checked all the above and are still experiencing issues connecting your headphones with Portal, please email us at hello@portal.app and we'll help get things back on track.

More Answers

iPhone / iPad Mac

If your question is not covered in any of our FAQs, email us at hello@portal.app and we'll be happy to help.