FAQs → Audio

Why doesn't "Hey Siri" work when Portal is running?

Certain older iPhone models, including the iPhone X and iPhone XS, turn the "Hey Siri" functionality off when audio is playing and your device volume is set higher than ~25%.

This is an iOS limitation that unfortunately we are unable to fix ourselves. The only workaround is to: (i) turn your device volume down lower than 25%, or (ii) temporarily pause the audio when you use "Hey Siri" and Portal at the same time on these older devices.

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If your question is not covered in any of our FAQs, email us at hello@portal.app and we'll be happy to help.