Portal Labs Ltd

Privacy Policy

Last Updated: 14th January 2019

Contact Us

We take your privacy very seriously. If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: info@portal.app

General

Your privacy is very important to us. This Privacy Policy describes how any information relating to an identified or identifiable person (“Personal Information”) is collected, used, and processed when you visit or use any of our Services including App and Site (https://portal.app). This privacy policy does not apply to any third-party applications, websites, products or services accessed through our Services.

If you choose to use the App, the Site or any of our Services, then you agree to the collection and use of information in accordance with this policy. Any Personal Information that we collect is used for providing and improving the Service. We will not process, use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://portal.app/terms (the ‘Terms’) unless otherwise defined in this Privacy Policy. This Privacy Policy is incorporated by reference into our Terms so please make sure you have read and understood the Terms.

Information Collection and Use

Our primary aim in collecting any information is to provide and improve our Services, to administer your use of the Services (including your account if you are an account holder), and to enable you to enjoy and easily navigate the Services. The information that we request will be retained by us and used as described in this Privacy Policy.

Types of Personal Information

When you use our Services, register for an account or engage in certain activities, or contact us directly, we may ask you for some or all of the following types of information:

  1. Personal Information such as your email address, phone number and postal address to correspond with you directly or in response to any customer or technical support queries, or other programs that we may offer from time to time or in other communications with us
  2. information gathered through your participation in questionnaires, online surveys or native feedback questions. You acknowledge that all information you provide is voluntary and may be used to improve our Site, App, Content or Services, including product experience, in line with the terms outlined in this document
  3. information gathered through your participation in Portal run competitions or sweepstakes. As in (b) above, you acknowledge that provision of such information is voluntary. Portal may use your contact details to contact you for future promotional, marketing or business purposes. You will have the option to opt out of these communications.
  4. any information submitted to public areas of Portal to include forums, community areas and blogs are considered “Public” and not subject to the privacy protections set out within this Privacy Policy
  5. in some cases we may collect and store information about where you are located, such as by converting your IP address into a rough geolocation or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalise our Services for you. If you do not want us to collect location information, you may disable that feature on your device
  6. information that is sent by your mobile device when you use our Services (such as device identifier, user settings, mobile carrier, and the operating system of your device). Such devices or tools on such devices may transmit Personal Information to us to enable you to access your account and to enable us to track you use of these tools
  7. Automatic data collection through our Services or other methods of web analysis such as:

Information Submitted via Portal Services

By agreeing to this Privacy Policy, you agree that any information you provide to us by way of suggestions, ideas, and improvements are subject to the provisions of the Terms. We will not publicise the fact you submitted these details, your name or any other details without your prior consent to do so, unless required by law.

Links to Other Sites

The Services, App or Site may contain links to other sites or apps. If you click on a third-party link, you will be directed to that site or app. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

These third parties may have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose and are bound by the terms of this Privacy Policy.

We use Google Analytics and Google Analytics for Firebase for app and website analytics, to help us understand how our users use our Services. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/

Security

We value your trust in providing us your Personal Information, thus we are striving to take all commercially acceptable means of protecting it. Please note that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

How we use your information

The following are the limited situations where we may share Personal Information:

  1. with your permission: We may share Personal Information when we have your permission: i.e. if you sign up for programs offered by us or any of our partners. If you do this, we may share certain information with the partners. This could include things like your account information and the activation status of your device. If you use third-party services integrated with the Services, their own terms and privacy policies will govern those services.
  2. for external processing: As noted above, we may use vendors, service providers, and other persons to help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.
 These persons (as well as Portal employees) can access certain information about you or your account to perform such services.
  3. as part of business transitions: upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
  4. for legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with applicable laws.
  5. we may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about use of certain aspects of the Services and Content. This information may also be shared to help us generally improve our Services or system.

Your Right to be Deleted

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. You may also contact us to opt out of the use of your Personal Information for marketing purposes.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page updating the “Last Updated Date” to indicate when the changes are effective or by alternative communication.. By continuing to use our services after this date you will be deemed to have accepted the updated Privacy Policy. If you do not agree to any component of the Privacy Policy, you must stop using the Services immediately.